
State Farm® Insurance Agent Lupe Martinez
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Angie Granados
March 21, 2025
"victoria did an amazing job helping out my grandpa out with his billing concerns; l really appreciate the help we get at this office!!!"
MIGUEL Castillo
March 21, 2025
"I really like the service, veronica was very helpfull and profecional."
Sune
March 10, 2025
"Great work by Martinez"
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience, and we thank you for your kind words. "
Allison Campos
March 7, 2025
"Victoria and Lesley are SO helpful. i had so many questions starting a life insurance policy and they answered every question and made the process a walk in the park. Definitely made my experience great at this location."
"Thank you for your wonderful 5-star review! We're so glad to hear that Victoria and Lesley were able to assist you and make the process of starting your life insurance policy smooth and easy. Your satisfaction is our top priority, and it’s great to know that they provided the support you needed! Thank you for your business."
Paul Cunningham
March 7, 2025
"Sonia Chavarria is always helpful and courteous and is always ready to propose solutions to lower our premiums. She also handles any claims with efficiency. We highly recommend her and the Lupe Martinez State Farm Agency."
"Thank you so much for your kind words & 5-star review! We're thrilled to hear that Sonia has been such a valuable resource for you. Her dedication to finding solutions and handling claims efficiently truly makes a difference. We appreciate your recommendation and look forward to continuing to serve you!"
india omoa osorio
March 6, 2025
"Exelente servicio y hamabilida , gracias veronica siempre con una un sonrisa y muy profesional"
"Hello India, Thank you for the awesome 5 stars! Veronica is always available and ready to help with all your financial and insurance needs to protect your family!"
J Abraham Machado Clavier
March 6, 2025
"Excelente atención, buenos precios y ajustes a tu necesidad La señora Mary, muy cariñosa y profesional, 100% recomendados"
"Thank you for your fantastic 5-star review! We’re so glad to hear that you had an excellent experience with our service and found our prices and flexibility to your needs to be beneficial. We truly appreciate your recommendation and look forward to serving you again in the future!"
Tony Duarte
March 5, 2025
"Maria Marcia was awesome very professional and knew her stuff !!"
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Maria provided you with exceptional service and demonstrated her expertise. Our team works hard to ensure that our customers have a positive experience, and it’s always rewarding to receive such positive feedback. We appreciate you taking the time to share your experience!"
Fmt Cam
March 5, 2025
"My first experience was them telling me my insurance went up because it was expensive to import parts for ford!! The person didn't know what to say when I corrected her. I was told I could not have a policy on my own because I had to be in the policy with the other person who was on the vehicle title but than years ago I did have the policy on my own with State Farm with that same vehicle. Also, if you need any documents you need to tell them every detail of why you want it, who is asking and they give you a hard time providing you with what you need unless you tell them those details. They are very rude and unprofessional specially the newest older lady. I changed insurances because they can never do anything to help apparently and because of that they started to be very unprofessional and rude. In all of the years with them I never met Lupe Martinez, I never saw her in the office and when I asked to speak with her I needed an appointment but I needed to speak with a manager first? If she is a real person, she needs new real professionals."
"Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with our office, and I understand how frustrating it can be when expectations aren’t met. Your concerns regarding the information provided about your insurance policy and the difficulty you faced in obtaining documents are very concerning. We strive to ensure our team is knowledgeable and responsive, and I will address your feedback with them to prevent similar situations in the future. I also apologize for the perceived rudeness and unprofessionalism from our staff. This is not the standard we aim for, and I appreciate you bringing this to our attention. I will personally investigate this matter to ensure better service moving forward. Thank you again for your feedback, and I hope we can regain your trust in the future."
Dayana Portillo
February 28, 2025
"Excelente servicio , me atendió Marcela y fue muy linda , atenta y sobre todo muy amable , brindándome uno de los mejores servicios ..y sus ofertas son increíbles … estoy muy contenta con esta compañía ,."
"¡Muchas gracias por sus maravillosos comentarios! Estamos encantados de saber que tuviste una experiencia tan positiva con Marcela. Ella realmente ejemplifica nuestro compromiso de brindar un servicio excepcional, y es fantástico saber que su amabilidad y atención le causaron una impresión duradera. Su satisfacción es nuestra máxima prioridad y agradecemos su recomendación."
Luz Rodriguez
February 20, 2025
"Victoria y Andrea me dieron excelente servicio! Estoy muy agradecida con su ayuda con mis pólizas y reclamos. 😊"
"¡Muchas gracias por tu comentario! Nos alegra saber que Victoria y Andrea te brindaron un excelente servicio y que pudieron ayudarte con tus pólizas y reclamos. Tu satisfacción es muy importante para nosotros. "
Sally Pena
February 20, 2025
"StateFarm is an amazing company and I’ve been using them for years. This office is an absolute nightmare. They will flat out lie to you and ghost you for weeks. Stay far away from this place at all cost!"
"Thank you for sharing your feedback. We're sorry to hear about your experience with our office. We strive to provide excellent service to all our customers, and it’s concerning to hear that we fell short in your case. Your comments about communication and follow-through are important to us, and we would like to address your concerns directly. Please consider reaching out to us so we can work towards a resolution and regain your trust. Your satisfaction is our priority."
Carlos Delgado
February 18, 2025
"Veronica Hinojosa, was very helpful and explained to every question that I had."
"Thank you so much for your kind words, Carlos! We're thrilled to hear that you found our service helpful and that your questions were thoroughly addressed. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience."
Diana Weldon
February 15, 2025
"Very helpful and courteous.. like doing business with them"
"Dear Diana - Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our team helpful and courteous. It’s always our goal to provide the best service possible, and your feedback reaffirms that we’re on the right track. We truly appreciate your business and look forward to serving you again in the future!"
ME
February 14, 2025
"Smart Point and Clickers; 150% Pro CLIENTs AND Fantastic State Farm POLICIES + Other Programs AND Reasonable PREMIUMs . . . . . BEST of BEST . . . . . Best OF Best . . . . . 150%"
Gabes A
February 13, 2025
"I'm a returning customer to state farm and Helen was very friendly and informative. She quickly gave me a quote and explained everything. Thank you Helen for all your help"
"Hi Gabes! Thanks for taking the time to give us this awesome review! Helen is an asset to our agency. She is available to help with all your insurance needs."
Shirl Su
February 12, 2025
"They were very helpful, respectful and efficient; three traits I truly appreciate!"
"Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our team helpful, respectful, and efficient. Your appreciation means a lot to us, and we’re dedicated to maintaining those high standards. If you need anything else or have any further questions, please don’t hesitate to reach out. We look forward to serving you again!"
Isaias Walker
February 12, 2025
"First time renter here. I was never confused about the whole process but they have been great. Very graceful, very informative and helpful!"
"Thank you so much for your kind words and for the 5-star review! We're thrilled to hear that our team could provide you with the support you needed. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!"
Tony 1
February 6, 2025
"I have been using statefarm for over 7 years and never had an issue until i switched to this office. They have terrible communication skills and are extremely unprofessional. They are dishonest and will take any chance to take advantage of you. And good luck trying to get ahold of the manger Sandy, they will give the runaround for weeks."
"Thank you for sharing your feedback, and we sincerely apologize for your experience at our office. We take your concerns about communication and professionalism seriously, and we are committed to addressing them. Your loyalty to State Farm over the years is greatly appreciated, and we would like the opportunity to make this right. Your satisfaction is important to us, and we hope to regain your trust. Thank you again for your feedback."
Serena Salinas
January 30, 2025
"Victoria me dio buen servicio, muy amable y paciente"
"Thank you Serena for givig us this great 5 star review! Victoria is a great asset to our team! Muchas Gracias! El equipo de aseguranza Lupe Martinez State Farm "
Surat Tam
January 28, 2025
"I love State Farm already. They save me a ton of money when I switch. Their agent is very nice, helpful, and knowledgeable. If you are looking for a car insurance, I highly recommend State Farm. You might be as happy as I am or happier:)"
"Hi Surat Tam, Thank you so much for your heartwarming review! 🌟 We’re overjoyed to hear that you love State Farm Lupe Martinez Agency and that our agent team member Andrea O was able to save you money on your car insurance! We’re so grateful for your recommendation and thrilled to have you as part of our Lupe Martinez State Farm family! If you ever need anything at all, we’re just a call away. Wishing you many happy miles ahead! 😊💖"
Cristina Rendon
January 28, 2025
"Veronica iinojosa me atendió muy amable y respondió todas mis dudas Muy buen servicio"
"¡Muchas Critina gracias por tus 5 estrellas! 🌟 Nos alegra saber que Veronica te atendió de manera amable y que pudo resolver todas tus dudas de tu aseguranza. Valoramos mucho tus comentarios y nos esforzamos por brindar un excelente servicio a nuestros clientes. ¡Estamos aquí para ti! 😊 El equipo de Lupe Martinez State Farm "
Victor Cuellar
January 28, 2025
"Andrea and María always do a great job answering any questions that I have and always provide the best service. Lupe Martinez has a great team."
"Hi Victor, Thank you so much for your kind words! We’re thrilled to hear that Andrea and María have been so helpful in answering your insurance questions and providing you with excellent service. The Lupe Martinez team truly appreciate your feedback! Your satisfaction means the world to us, and we look forward to assisting you again in the future! 😊"
Yolanda Vinalay
January 27, 2025
"Veronica help me with my policy and explained everything in detail , excellent service"
"Hi Yolanda, Thank you for your positive feedback! We're so glad to hear that Veronica provided you with detailed explanations and excellent service. We strive to ensure our clients feel informed and supported. If you have any more questions or need assistance in the future, don’t hesitate to reach out!- From the Lupe Martinez Insurance Agency"
Matthew
January 24, 2025
"I had the great pleasure of working with Liz! She went above and beyond to answer all my insurance questions and made sure all my needs were met. Thank you!"
"Thank you for taking the time to share your experience! We're so glad to hear that Liz was able to help you with your insurance questions and provide the support you needed. We appreciate your kind words and look forward to assisting you in the future! Lupe Martinez Insurance Agency Team"