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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Ansley

June 9, 2026

5  out of  5
rating by Kevin Ansley
"Very helpful and polite."
We responded:
"Hi Kevin! Thank you so much for the five-star review! 🌟🌟🌟🌟🌟 We’re so happy to hear you felt supported and cared for. 😊 Helping with your insurance needs—whether it’s coverage, policies, or peace of mind—is what we’re here for! 🏡🚗🛡️ We truly appreciate you choosing us and are always here whenever you need guidance, protection, or a friendly insurance check-in. 💛☕📄✨ - The Lupe Martinez State Farm Family"
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marisol Gonzalez

May 29, 2026

5  out of  5
rating by marisol Gonzalez
"Came into the office to make a payment with Andrea . I’ve been with this office for a while now for my insurances , and all the girls are extremely helpful. I highly recommend them — they always have smiles on their faces and provide great service."
We responded:
"Marisol, what a wonderful review—thank you for sharing! 🌟 We’re so happy to hear Andrea was able to help you with your payment and that our team continues to provide helpful, friendly service. It truly means a lot that you’ve trusted our office for your AUTO insurance needs for so long. We appreciate your recommendation and are we’re always here for you if you ever need help with anything else — from home 🏡 and renters 🏠 to life insurance ❤️ and other insurance services too 🌟😊❤️"
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Mariella Espinoza

May 29, 2026

1  out of  5
rating by Mariella Espinoza
"Update: It has now been almost 3 weeks and the health coverage I asked to be removed is still showing in the app. I have also called multiple times to remove the autopay for this charge, yet it is still there and my next payment is coming up soon. On top of that, I was informed that the refund for the first payment may take up to 2 months. I recently changed vehicles on my policy and noticed an additional medical coverage was added even though I did not request it. I also increased my deductible to lower my premium, so it was very frustrating to see another extra charge added at the same time. I contacted them and requested the coverage to be removed, but it is still showing on my policy and I am currently waiting for the update to be finalized. I’ve been with State Farm for several years, which makes this even more disappointing. I’m now seriously considering switching insurance companies. I just wanted to share my experience so others can double check their coverage carefully when making vehicle changes or starting a new policy with this company."
We responded:
"Mariella, thank you for your feedback. We’re sorry for the frustration. Per your request, we canceled your health coverage immediately, and the cancellation is already reflected in our system. You may still see something different on your end because the app is not live and can take time to update. However, we do have confirmation that everything was taken care of as requested. If you’d like, please contact our office and we’ll be happy to review it with you. - The Lupe Martinez State Farm Family"
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Cinthya._

May 28, 2026

5  out of  5
rating by Cinthya._
"Recently got my Auto insurance with this office. Andrea M helped me out. Extremely helpful. She Help me set up my drive safe and say and get registered on the app. Highly recommend."
We responded:
"Cinthya, thank you so much for your kind words and recommendation 💙🚗😊 We’re so happy to hear that Andrea M was able to help you with your auto insurance and get everything set up for you, including Drive Safe & Save and the app 📱✨ She truly cares about making things easy and stress-free, and we’re so glad you had such a positive experience 🤗 We really appreciate you trusting our office with your auto insurance needs 🚘🛡️ Please know we’re always here for you if you ever need help with anything else — from home 🏡 and renters 🏠 to life insurance ❤️ and other insurance services too 🌟 Thanks again for your support and for being part of our office family 💕🙌 - The Lupe Martinez State Farm Family"
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Oralia Almonte

May 10, 2026

5  out of  5
rating by Oralia Almonte
"I had a great experience with Liz in obtaining my car insurance. I highly recommend!"
We responded:
"Oralia, thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We’re happy to hear you had a great experience with Liz while obtaining your car insurance 😊🙌 We truly appreciate your recommendation! If you ever need anything in the future, we’re always here to help with all your insurance needs. 📞 Welcome to the Lupe Martinez State Farm Family "
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emilio garcia

May 10, 2026

5  out of  5
rating by emilio garcia
"Liz helped me with my car insurance! Quick and painless"
We responded:
"Emilio, thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We’re glad to hear Liz helped with your car insurance and made the process quick and easy 😊🚗 Thank you for choosing Lupe Martinez State Farm—if you ever need help with auto, home, renters, life, health, or business insurance, we’re here for you anytime. 📞"
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Verronda Pace

May 8, 2026

5  out of  5
rating by Verronda Pace
"Came to set up my discount! Vicky was great"
We responded:
"Verronda, thank you so much for stopping by! 🤗💙 We’re so happy Vicky was able to help you get your discount set up. At Lupe Martinez State Farm Agency, we love providing friendly and personal service and making your insurance and financial services experience easy, friendly, and personal! 🚗🏡✨ We truly appreciate you choosing our State Farm family for your insurance needs! 🚗🏡✨ The Lupe Martinez State Farm Family"
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Annalie E Sanchez

May 8, 2026

5  out of  5
rating by Annalie E Sanchez
"Andrea was a great help on explaining my insurance! I recommend this office everyone so cheerful and helpful."
We responded:
"Annalie, thank you so much for the 5-star reviews! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Andrea was a great help explaining your insurance 😊🙌 and that you found our team cheerful and helpful. Thank you for recommending our office—we truly appreciate you! 💙📞 We’re always here to help with all your insurance needs. Happy to have you apart of our Lupe Martinez State farm Family! 🎉"
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Lucero Martinez

May 7, 2026

1  out of  5
rating by Lucero Martinez
"Been calling for over a month with no call back, left multiple messages. Ever since she opened the Willis location customer service is trash. Thanks for putting my business out there you thank you so much for being trustworthy not. I never mentioned a claim. I stated you do not return calls or respond to messages. You should have answered my calls like you do your post. I put life insurance issue. Have LUPE MARTINEZ call me. How sad is it that I had to do a google review in order for you to respond to me."
We responded:
"Hi Lucero, thank you for bringing this to our attention. We’re truly sorry to hear about the frustration and delays you’ve experienced during this claims process. We understand how stressful situations like this can be, especially when communication has not met expectations. While the original claim is with the other carrier, our team is committed to helping guide and support you through the process with your State Farm policy and making sure you have the information and assistance you need moving forward. We appreciate the opportunity to help and will continue doing our best to assist you every step of the way. Please feel free to contact our office directly if there is anything further we can do for you. "
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Miranda Rubio

May 3, 2026

5  out of  5
rating by Miranda Rubio
"I spoke to Victoria about my insurance and she was the most patient, kind, and helpful worker! She walked me through the issue and explained why it happened as well."
We responded:
"Miranda, thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We’re so happy to hear Victoria was patient, kind, and helpful. 😊🙌 We’re glad she took the time to walk you through the issue and explain why it happened—clear communication is so important to us.Thank you again for choosing us! 📞 If you need anything else with your insurance (auto, life, health, or home), we’re always here to help. -Lupe Martinez State Farm family"
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David Pineda

May 2, 2026

5  out of  5
rating by David Pineda
"From the moment I walked in, Iveth made me feel welcome and comfortable, which isn’t always the case when dealing with insurance."
We responded:
"David, thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re truly happy to hear that Iveth made you feel welcome and comfortable from the moment you walked in 😊🙌 We know insurance can be stressful, so it means a lot that she helped make the experience easy and reassuring. If there’s anything else we can help you with life, health, or home, please give us a call. Thank you for choosing us! 💙📞Lupe Martinez State Farm Agency "
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gillian moureau

May 1, 2026

5  out of  5
rating by gillian moureau
"I’m new to the game so I’ve been taken advantage of by a few insurance companies but STATE FARM has been amazing to me! Especially Yvette! She not only helped me get a cheaper quote, but provided me with extra benefits that other companies could not! I definitely recommend STATE FARM"
We responded:
"Hi Gillian, thanks so much for for taking the time to give us this 5 star review! We agree Ivette gives truly amazing service when it comes to explaining insurance coverages. Welcome to our State Farm Lupe Martinez Agency! "
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Yulisa Hernandez

April 19, 2026

5  out of  5
rating by Yulisa Hernandez
"Kristen provided great service and was very personable!"
We responded:
"Thank you so much for your kind words! 🤗 We’re thrilled to hear Kristen provided great service and made your experience so personal and welcoming. At the Lupe Martinez State Farm Agency, we’re here to help with auto insurance, home insurance, life insurance, financial services and more in a cozy, stress-free way 🏡🚗✨ We truly appreciate your trust and look forward to helping protect what matters most! ❤️"
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Jovana Dubon

April 17, 2026

5  out of  5
rating by Jovana Dubon
"Helen Chavez es muy profesional y amable."
We responded:
"Hello, Jovana. Helen is very professional and I hope you continue to enjoy her services for years to come. Thank you for your review!"
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maddie janez

April 16, 2026

1  out of  5
rating by maddie janez
"Genuinely the worst office ever, Lupe is rude and unprofessional. No communication whatsoever will harass you and call you, I’m not intrested in doing business with this office. It’s a terrible office. DO NOT COME."
We responded:
"Hello Maddie, We take all feedback seriously and want to address your concerns thoroughly. However, after a careful review of our customer records and communications, we have been unable to locate any information or account under your name. Because of this, we are concerned that this review may not be based on an actual experience with our office. If you did visit or contact us, we kindly ask that you reach out directly at (936) 756-1166 so we can verify your information and address any issues you encountered. Our goal is to provide professional, respectful service to every customer, and we want to ensure that any legitimate concerns are resolved promptly. Thank you for your understanding. - Lupe Martinez State Farm Family "
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Nigel Leday

April 5, 2026

5  out of  5
rating by Nigel Leday
"Amazing service. Andrea M was very helpful and friendly. The Lupe Martinez team is always so kind and always helps. I highly recommend then for your car insurances needs"
We responded:
"Nigel, thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear you received amazing service and a reasonable price. Andrea M will be so happy to know she was helpful and friendly 😊🙌 The Lupe Martinez team is truly grateful for your kind words, and we’re so happy we were able to help you with your car insurance needs 🚗💨 If you ever need anything with your auto insurance, property insurance, or have any questions, we’re always here for you! 💙📞 The Lupe Martinez State Farm Family "
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April Ferrer

April 2, 2026

5  out of  5
rating by April Ferrer
"Victoria was very helpful with me and so nice. Every time I come here, everyone has been super helpful and patient with my questions."
We responded:
"Thank you so much for your kind words, April! 🌟 We're so happy to hear that Victoria was very helpful and nice to you. 🙌💖 It’s great to know that every time you visit, our team has been super helpful and patient with your insurance's questions. 🧑‍🤝‍🧑💬We truly appreciate your feedback and can’t wait to see you again soon! 👋😊 - The Lupe Martinez State Farm Family"
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andres pizarro

March 27, 2026

5  out of  5
rating by andres pizarro
"I am so amazed by how helpful Lupe Martinez and staff have helped with my finances. I didn’t know that they help with retirements and they helped me roll over my 401k. 100% recommend."
We responded:
"Thank you so much for your wonderful review, Andres! 🌟 We're thrilled to hear that Lupe Martinez and the team were so helpful with your finances and retirement planning. 💼💰 Rolling over your 401k can be tricky, but we're glad we could make it easy for you! 🙌😊 Your 100% recommendation means the world to us! 🙏💙 - The Lupe Martinez State Farm Family"
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Jacqueline Radcliffe

March 27, 2026

5  out of  5
rating by Jacqueline Radcliffe
"Very helpful incompetence service thank you"
We responded:
"Thank you for your kind words, Jacqueline! 😊 We're glad you enjoyed our service. 🙌✨ Looking forward to assisting you again! 👍😊 - The Lupe Martinez State Farm Family"
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Martin Ramos

March 27, 2026

5  out of  5
rating by Martin Ramos
"Iveth me atendió muy bien"
We responded:
"¡Gracias por tus amables palabras, Martin! 😊 Nos alegra que Iveth te haya cuidado tan bien. 🙌✨ ¡Esperamos poder asistirte de nuevo! 👍😊 - The Lupe Martinez State Farm Family"
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Michelle Martinez

March 27, 2026

5  out of  5
rating by Michelle Martinez
"Iveth helped me get insurance for when I get into an ambulance and honestly it was the fastest and easiest process ever thanks to her !"
We responded:
"Thank you so much for your amazing review, Michelle! 🙌🚑 We're so happy Iveth made getting your insurance fast and easy! ⚡😊 We look forward to assisting you again soon! 📄👍- The Lupe Martinez State Farm Family"
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tuyethong tonthat

March 27, 2026

5  out of  5
rating by tuyethong tonthat
"Iveth helped me to set up up my drive safe and safe beacons, she very kind."
We responded:
"Thank you for your wonderful feedback! 😊 We're glad Iveth could help you set up your Drive Safe and Safe Beacons. 🚗🛡️We look forward to assisting you again soon! 📄👍- The Lupe Martinez State Farm Family"
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Yessica Hernandez

March 27, 2026

5  out of  5
rating by Yessica Hernandez
"Fui a firmar unos documentos, iveth fue muy amable y fue atenta."
We responded:
"¡Muchas gracias por tus amables palabras, Yessica! 😊 Nos encanta saber que Iveth fue amable y atenta durante tu visita. 🙌✨ ¡Esperamos poder ayudarte de nuevo pronto! 📄👍- The Lupe Martinez State Farm Family"
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Elvira Vazquez Pardo

March 26, 2026

5  out of  5
rating by Elvira Vazquez Pardo
"Bien. Servicio. Good service. Victoria"
We responded:
"Thank you so much for your kind words, Elvira! 😊 We're delighted to hear you had a good experience with Victoria. 👍 We look forward to serving you again soon! 🙌 - The Lupe Martinez State Farm Family"
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Issac Guevara

March 24, 2026

5  out of  5
rating by Issac Guevara
"Andrea was incredibly helpful when I came in. She was very detailed and thorough involving every question and concern I had, giving me a more confidence in my choice with State Farm!"
We responded:
"Thank you so much for your wonderful feedback, Isaac! 🙌 Andrea is thrilled to hear that she was able to provide detailed and thorough answers to all your questions and concerns. 😊 Your confidence in choosing State Farm means a lot to us! 💙 We’re committed to giving every customer the best experience possible and are always here to support you whenever you need us. Thank you for trusting us with your insurance needs! - The Lupe Martinez State Farm Family"